Shop with Confidence — Hassle-Free Returns

At ghuri.express, your satisfaction is our top priority. We stand behind every product we sell and want you to shop with complete peace of mind. If for any reason you are not fully satisfied with your purchase, our straightforward Refund & Return Policy is here to help.

Eligibility for Return You may request a return within 3 days of receiving your order. To be eligible, the product must be unused, in its original condition, and in the original packaging. Products that have been used, damaged by the customer, or are missing original parts will not be accepted for return.

Non-Returnable Items Certain items are not eligible for return, including perishable goods, personal hygiene products, customized or personalized items, and products that are clearly marked as non-returnable at the time of purchase.

Damaged or Wrong Product If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or full refund as quickly as possible at no extra cost to you.

How to Request a Return To initiate a return, simply contact our customer support team via phone or WhatsApp with your order details and reason for return. Our team will guide you through the process and arrange a pickup if applicable.

Refund Process Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days via bKash, Nagad, or bank transfer, depending on your preference.

Exchange Policy If you wish to exchange a product for a different size, color, or variant, please contact us within 3 days of receiving your order. Exchanges are subject to product availability.

Return Shipping If the return is due to our error — such as a wrong or defective product — we will cover the return shipping cost. If the return is due to a change of mind, the customer will be responsible for the return shipping charges.

Contact Us for Returns 📍 64-68, Eastern Kamlapur Complex, Level #1, Room 104, Kamlapur, Motijheel, Dhaka 📞 Call or WhatsApp us for quick assistance.